Expectations, because we never want to let you down. 

We are a website management service company.

We take control of your website to make sure it’s always up and running and doesn’t get outdated.


Small businesses primarily use us because they don’t have a team/person in place to make updates to the website that they just spent a small fortune on.

So here's where some confusion occurs...

We are not a marketing agency.
We are not an SEO company.

We try to do everything we can for your company’s website, and if we can’t do it, we’ll try to find someone for you who can. 

  • Custom Development would be referred out.
  • We are not experts in thirdparty services like MailChimp or GSuites.  While we can help guide you as best as we can and can sometimes help build/create on other platforms, it’s not our main focus.  
  • Work outside of your website is invoiced separately.

Got that out of the way, you still love us, awesome!

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Management and Maintenance

Bottom line, we want to make sure your website is running as smooth as possible.

In addition to everything mentioned, we also add up-time monitoring to your website so we can be notified if your website ever goes down and fix it.

We back up your website daily, we make sure it’s running fast, and we ultimately treat the website as if it were our own.

Even better actually. The shoe makers shoes.

Site Security

WordPress sure does love to be hacked.

I guess that’s to be said for a platform that runs almost half the internet.

Key point, hackers love to mess up WordPress websites.  It’s incredibly annoying and an enormous nuisance if it happens to you.

But there’s hope!  We have security on top of security.  It’s very rare that one of our site’s gets hacked, but in the event it does, we’re on it. 

We have backups, and we make sure to clean the site to get it back up and running as quickly as possible.

Update Plugins and Themes

When you use WordPress, Themes and Plugins are constantly being updated.

Here’s the kicker though, it’s up to you to actually update them.  Most business’s purchase a  website and never log in to do essential updates.

When this happens, plugins end up being less and less secure, making you vulnerable to hacking and malware.

Not only that, when it does come time to update, if it’s been too long, it can actually break your website.

We make sure all of your plugins and themes are secure and up to date.

Task Requests

We want you to know that we will always be available and ready to make changes to your website.

All you have to do is make the request and we’ll add the task into our queue to work on.

We try to keep tasks limited to 30 minutes, and only 1 request a day.  But just reach out to us to make sure.

Anything over the 30 minute mark is invoiced.

If there’s ever an emergency task that you need to get done, mark the request as “Emergency” and we’ll take care of it ASAP.

HOSTING

If you really want to know all the technical stuff about our hosting, here it is.

We have multiple servers on a platform called Cloudways.  All servers are upgraded and specifically tweaked to make WordPress run really fast and be really secure. 

There’s 24/7 support on all of our servers and daily backups are ran both on the site and on the server itself.

We host all of our sites because it gives us more control and if anything ever goes wrong, we can jump on immediately instead of waiting  for support. :) Also, free SSL for you!